Born in the heart of Texas with a single purpose in mind: Compassionate Care, One Patient at a Time.
Why Are We Here?
Lenity Light Hospice was founded in the heart of Texas with the primary goal of providing Compassionate Care, One Patient at a Time. Frankly, we got tired of watching hospices break their promises and fail with patient care on a regular basis.
Our vision was to design a hospice top down, with our patients and family at the center. Everything revolves around our patients. We have painstakingly taken the time to train our staff and teach them how to perform care, how to interact, how to document by following the Lenity Way.
Our staff is not allowed to interact with patients until they have passed our testing (both written and practical). How many other hospices can say this? Why do we do this? To ensure the highest quality of care.
We expect the best from ourselves, and would offer nothing less to our patients.
Created by Texans for Texans
We pride ourselves as a detail-oriented, accountable company with focus on providing compassionate care to those who we serve. We think outside of the box to be a trailblazer, doing things differently in a better way, the Lenity Way.
The Lenity Way
The Lenity Way. A way that will change the face of hospice care and how it is provided. We want to inspire other hospice organizations around us to follow the initiatives we have deployed. It's time to raise the healthcare bar for hospice services and for our patients.
Welcome to the Lenity Way!
A better approach to patient care focusing on empathically and compassionately addressing patient needs.
So What Sets Us Apart?
The following practices are our standards. Others have tried to copy us, but they can't. They do not have the systems set up that allow us to do this regularly. Ask other agencies before you pick them if they do the following (this is our basic level of care for every patient):
- Detailed instructions by your nursing staff on what is going on with your loved one and what do to about it to prolong their life.
- What to do to help control your loved one's symptoms and which medications to use.
- Each visit by your nurse, CNA, social worker, chaplain lasting at least 45 minutes long. We do NOT do drive by visits which most other agencies do. They see your loved one for 5-10 minutes before they move on. We over-staff to allow our clinicians to spend their time taking care of your loved one without feeling rushed to move on.
- Send you updates every time they see them they way you want them (phone, text, email, etc.).
- Send you pictures of your loved one regularly. No need to ask once you have agreed to receive the pictures, they start coming to you like clockwork.
- Have the Physician taking care of your loved one call you every few weeks to discuss any issues you may be having. You will likely never hear from a doctor at other agencies.
- Have the Director of Nursing call you regularly to discuss any issues/needs and update you on the care plan. This conversation is in addition to the conversations you are having already with the patient's nurse. The nurse has plenty of time to talk to you during her minimum 45 minute visit.
- Have the Administrator and management staff reach out to you regularly so you can discuss any issues that may have come up.
- Have a daily meeting (every morning) to discuss any issues your loved one may have had over night. Yes, we do this every morning in person in the office with all clinical staff.
- Have notes completed within 24-48 hours of seeing your loved one so there is no delay in communication between providers. You'll be shocked to learn most agencies do not have their notes done for weeks to months after they have seen the patient. How can they even remember what they did? Yet, others rely on this false information to find out what is going on with your loved one.
- Have standard systems set up that operate in the background to allow for the best clinical care rather than relying on individuals to remember what needs to be done (this leads to human error that affects your loved one's care).